Where do we come from?
It all started in 1990. We were a group of 8 friends, all freelance local guides. We had been traveling, people had welcomed us all over the world and we had learned some languages. It was now our turn to introduce other travellers to Barcelona; our own city and the city we loved.
We founded Barcelona Guide Bureau in 1990 with the aim to perfect guided visits in Barcelona and become the ground handling company of reference. With our experience we designed the best itineraries in Barcelona while ensuring the reservation process was fast and efficient. BGB was the first company in Barcelona specialized in providing city day tours.
It was just before the Olympic Games, lots of people traveled with vacation packages and toured around Spain or Southern Europe. When they arrived in Barcelona, they were welcomed by a friendly face, knowledgeable and passionate about Barcelona who helped them in whatever they needed. In those days, there were only 4 towers built of la Sagrada Família, and no queues to enter, incredible!
Where are we going?
From the very beginning we were committed to deliver excellent quality service. This meant continuous training and improvement, which is why we created a Tour Guide Training Centre that we opened to all licensed guides in Barcelona 10 years ago. It offers stimulating and relevant training, as well as a meeting place and point of contact for guides.
Over the years Barcelona has changed, as well as the way many of us travel. In 2008, far from shrinking with the global crisis we took a step forward and developed tours designed for the independent traveler: the Daily Sightseeing Tours. They have become a core part of our business and have been a great success, proof of it is our highly rating in tripadvisor.
Recently it is the sustainable development of tourism which is a growing need and global demand. We believe it is our responsibility to make Barcelona a better city for people to live in and a better city for people to visit. With this aim we look after people, cultural heritage and the environment, and we have been awarded by being the world’s first tour operator to meet Biosphere Responsible Tourism Standards.
In more than 25 years Barcelona Guide Bureau has steadily grown to a team of 70 people, the founders remain part of the everyday decision-making process and we all work with enthusiasm making our company maxim a reality:
“A customer is the most important visitor on our premises, he is part of our business and the purpose of it.” (Mahatma Gandhi).
1990 – 8 partners, all local licensed guides, create Barcelona Guide Bureau at the business incubator of Barcelona Activa.
1991 – We settle in the city centre at Via Laietana, 54. Now in Via Laietana, 50 in La Casa de la Seda building.
1992 – We start to grow with the Olympic Games and help locate Barcelona in the world map.
1993 – Barcelona Guide Bureau turns into a cooperative.
1995 – We create the Walking Tour concept together with Turisme de Barcelona.
We Celebrate our First 10 Years
1996 – Barcelona Guide Bureau becomes a Limited Company (Ltc)
1997 – The Palau de la Música trusts the team of BGB to manage the guided visits of the monument – and we still are the guides today!
1999 – We keep growing and enlarge our offices
We Share Knowledge and Experience
2002 – We inaugurate the Tour Guide Training Centre
>> The Tour Guide Training Centre is opened to all licensed guides in Barcelona
>> We create a Guide Training Course for prospective guides
2003 – BGB becomes a travel agency specialized in guided tours
Catalonia tourist destination
2008 – We create our own regular tours: the Daily Sightseeing Tours. Since then more than 300.000 people have joined our tours.
>> We are members of Convention Bureau, Diputació de Barcelona, Agència Catalana de Turisme, ETOA.
A Job Well Done…
2014 – We are the first tour operator certified by Biosphere Responsible Tourism
>> We have a team of 60 professionals experts in organizing tours and guiding in and around Barcelona
2015 – We move to Via Laietana, 50, at the Casa de la Seda
>> TripAdvisor – Certificate of Excellence for the past 4 years
>> 7 million people have discovered Barcelona with us during these more than 25 years of BGB