FAQ – Daily Tours
Once I make my reservation, when will I receive the tickets for my tour?You will have instant confirmation on the screen at the en of the payment process and will be given a booking reference number. You will also receive confirmation to your e-mail. You can print it out and show it to the guide (whilst not obligatory as the guide will have a list of each member of the tour party, it is proof of purchase).
Which payment cards do you accept?We accept MasterCard, Visa and American Express credit cards online. We also accept many debit cards but only from Spanish banks.
What is your cancellation policy?You can change the day or cancel the tour free of charge up to 24h before the tour starts, always depending on availability. This is valid for all our Daily Tours except for the Dalí Museum and Dalí Museum & Girona Tours, which requires 48 hours notice prior to the tour starting time.
What kinds of vehicles are used for the tours?For all tours we only use luxury, spacious coaches that hold a maximum of 48 passengers. Each coach is equipped with air conditioning, reclining seats and a high quality sound system. Furthermore, the panoramic windows are perfect for sightseeing.
Are the coaches wheelchair accessible?Unfortunately, we do not currently have a coach that is wheelchair accessible. However, if you do have limited mobility (i.e. you can get on and off the coach), we can take your wheelchair with us.
Is the entire tour given only in English?Yes, all of our Daily Sightseeing Tours are delivered exclusively in English to avoid the confusion of everything being repeated several times in different languages. For private groups we can arrange for these same tours to be delivered in other languages. If this option might interest you, please contact us.
What should I wear on my tour? Special items to bring?
We would recommend sunglasses, comfortable shoes and a camera as the most important items to bring. From June through to September you should dress for warm weather and ensure you have sun protection with you. Meanwhile, from December through to February it can be chilly. The remainder of the year has mild weather.
Please follow the dress code to enter the Sagrada Família or any other Catholic church: Cover your shoulders, back and belly, wear shorts and skirts that come down to at least mid-thigh, no plunging necklines or see-through clothing. Consider that we are not held responsible if you do not follow the dress code and the Sagrada Família does not allow your entrance.