Once I make my reservation, when will I receive the tickets for my tour?
You will have instant confirmation on the screen at the end of the payment process and will be given a booking reference number. You will also receive confirmation to your e-mail. You can print it out and show it to the guide (whilst not obligatory as the guide will have a list of each member of the tour party, it is proof of purchase).
Which payment cards do you accept?
We accept MasterCard, Visa and American Express credit cards online. We also accept many debit cards but only from Spanish banks.
What is your cancellation policy?
You can change the day or cancel the tour free of charge up to 24h before the tour starts, always depending on availability. This is valid for all our Daily Tours except for the Dalí Museum and Dalí Museum & Girona Tours, which requires 48 hours notice prior to the tour starting time.
What kinds of vehicles are used for the tours?
For all tours we only use luxury, spacious coaches that hold a maximum of 48 passengers. Each coach is equipped with air conditioning, reclining seats and a high quality sound system. Furthermore, the panoramic windows are perfect for sightseeing.
Are the coaches wheelchair accessible?
Unfortunately, we do not currently have a coach that is wheelchair accessible. However, if you do have limited mobility (i.e. you can get on and off the coach), we can take your wheelchair with us.
Is the entire tour given only in English?
Yes, all of our Daily Sightseeing Tours are delivered exclusively in English to avoid the confusion of everything being repeated several times in different languages. For private groups we can arrange for these same tours to be delivered in other languages. If this option might interest you, please contact us.
What should I wear on my tour? Special items to bring?
We would recommend sunglasses, comfortable shoes and a camera as the most important items to bring. From June through to September you should dress for warm weather and ensure you have sun protection with you. Meanwhile, from December through to February it can be chilly. The remainder of the year has mild weather.
Please follow the dress code to enter the Sagrada Família or any other Catholic church: Cover your shoulders, back and belly, wear shorts and skirts that come down to at least mid-thigh, no plunging necklines or see-through clothing. Consider that we are not held responsible if you do not follow the dress code and the Sagrada Família does not allow your entrance.
I need an invoice; can you provide me with one?
No problem - please send us an e-mail with your full address, post/zip code and city and we will send it to you straight away.
How early should we reserve our tours?
We recommend that you book your tour as early as possible to ensure the dates and times that you prefer. Please note that places are limited.
What happens if I lose my confirmation printout?
This is no problem at all! All you need to do is show the guide your booking reference, passport or identity card before departure to confirm your reservation on the tour.
How long have you been in business?
Barcelona Guide Bureau has been offering the highest quality private tours in Barcelona since 1990. In the spring of 2008, we decided to start providing regular daily tours and to extend our expertise to individual visitors and small parties.
If I have left something on the bus, how can I get it back?
Please note that BGB is not responsible for any object left inside its vehicles. Any items we find will be taken to our office at Via Laietana, 50, 2-2 (Casa de la Seda). Please call our office regarding any lost items.
What happens if I get separated from the group?
Our guides always clearly explain meeting places and times and all tours are run on time. In case you cannot find the group where you thought they were supposed to be, please wait for a maximum of 5 minutes and then go directly to the coach. If the coach has already left with the rest of the group, please contact our office immediately (0034 93.268 24 22) so that we can advise you how to catch up with them. If this is not possible and there has been no error on the part of BGB, unfortunately we cannot refund your ticket.