FAQ – Private Tours & Transfers

FAQ – Private Tours & Transfers

Which payment cards do you accept?

We accept MasterCard and Visa credit cards online. We also accept many debit cards but only from Spanish banks.

What is your cancellation policy?

Please note that we cannot refund the entrance fees as they will have been preebooked.
  • We will refund the guide and transport if you cancel or change the day up to 48 hours before.
  • We will refund 50% of the tour if you cancel between 24 and 48 hours before
  • In the case of cancellations less than 24 hours before the tour, 100% of the fee will be charged.

What are the benefits of a private tour?

The guide will adapt the tour to your preferences and to your pace. You can choose the language, time to start and place to meet, normally at the lobby of your hotel in Barcelona. You have a selection of tours in our website, but feel free to contact us at info@barcelonaguidebureau.com for a customized itinerary.

What kinds of vehicles are used for the tours?

We will match the vehicle to your needs as regards the type of service that you are seeking and the number of people in your party.
  • Luxury Private Sedans, 1 to 2 persons: Mercedes Benz or similar
  • Minivans, 3 to 6 persons: VW Caravelle, Chrysler Voyager, Mercedes Benz
  • Minibuses and Luxury Coaches: more than 7 persons

Do you offer tours accessible for wheelchairs?

The tours in the website do not include wheelchair accessible vehicles. If you have limited mobility but can get in and out of the car, we will be happy to take your wheelchair in the car. If you prefer a wheelchair accessible vehicle please send us an e-mail at info@barcelonaguidebureau.com and we will send you a customized quote and itinerary.

I need an invoice; can you provide me with one?

No problem - please send us an e-mail with your full address, post/zip code and city and we will send it to you straight away.